Last updated: August 29, 2026
Customer care handles product and order questions, tracking concerns, missing or wrong goods, payment and refund matters, privacy requests, and policy assistance.
Helpful details
For an order question, provide the order number and checkout email. For a delivery question, include the tracking number. For an item problem, attach photographs or video. A privacy request should identify the specific right being exercised without including complete payment-card data.
Response timing
Replies may take longer during peak periods, holidays, carrier investigations, or when information needed to research the request is missing.
Contact
Email: rossdonche71@gmail.com
Mailing address: 400 S 2nd St, Louisville, KY, 40202, United States
Phone: 270-682-4628